Four months ago I bought phones for my kids. In these short 4 months, these phones have been lost 100 hundred times & now my daughter has broken hers.
I had nothing better to do today but go to the Verizon store to take care of this. But no biggie.... I insured the phones! No problem right? Wrong.
We get to the Verizon store. Verizon.... a company I absolutely love. That was sarcastic.
The woman hands me a pamphlet. "We don't fix phones here. You'll have to call the number on the pamphlet to get the phone replaced, which will cost you $45."
Why $45?? It's insured!
"If you didn't have the insurance it would cost you $200 so you should be happy."
WHAT??!!!
So I wasted my time going there NOW I have to sit on the phone to get the phone replaced? I have to pay $45??? Then I have to spend the time to put the old phone in the box they send, make sure all the proper paperwork is there, find a FedEx store to send it back, & do all this within a week or pay a $500 FINE!!!!
WHAT??!!!
Is this where Corporate America is headed?
We'll sell you a product. We'll take your money & give you this product. But if it breaks we can't help you. We're only here to take your money. YOU have to handle this problem yourself. If you're upset about this, you can cancel our service but you have to pay a termination fee. Basically we sucked which makes it understandable that you wanna leave us, but you have to pay to leave because we suck.
Will this be the norm 10 years from now?
I'm disgusted.
